Chats

How to use Chats 

Chats is the messaging system of the app.

You can have:

	•	User conversations (threads) with other users

	•	Corporate / Support conversations with the brand

In chats, you can:

	•	Send and receive text messages

	•	Share outfits, inspos, or items

	•	Use Style Me Up (in supported threads)

The Chat home screen shows all your threads.

Tapping a thread opens the chat screen (conversation view).

You can access Chats from the Messages icon in the app bar (e.g., Shop 2D, Shop 3D, Cart).

When you see it

	•	Messages icon :  In the top app bar. Tap to open Chat home.

	•	Chat home : Lists your threads (and possibly Requests and Corporate tabs).

	•	Chat screen : The conversation view.

	•	Corporate tab/section : Dedicated area for brand/support conversations.

Step-by-step flow

Opening Chat home

	1.	Tap the Messages icon.

	2.	Chat home opens.

	3.	You see:

	•	Your conversation threads

	•	Possibly message requests

	•	Possibly a Corporate tab

Searching conversations

• Use the search bar at the top.

• Search filters threads within the current tab.

• Switch tabs to search other categories.

Opening a thread

	1.	Tap a conversation from the list.

	2.	The chat screen opens.

	3.	You see:

	•	Message history

	•	Input field

	•	Action buttons (if supported)

Sending a message

	1.	Type in the input field.

	2.	Tap Send.

	3.	Message appears in the thread.

	4.	Delivered to the recipient.

Sharing content in chat

If the thread supports it:

	1.	Tap Attach / Share.

	2.	Content sharing overlay opens.

	3.	Select:

	•	Outfit

	•	Inspo

	•	Item

	4.	The content appears inside the conversation.

Recipients can tap shared content to open:

	•	Inspo detail

	•	Shop 3D

	•	Outfit preview

Using Style Me Up (if available)

	1.	Tap Style Me Up inside the chat.

	2.	The Style Me Up widget opens.

	3.	Select upper/lower body items or describe what you want.

	4.	Send the suggestion into the thread.

	5.	Try-on may open in Shop 3D.

See: Style Me Ups documentation.

Returning to Chat home

	•	Tap Back in the chat screen.

	•	Returns to thread list.

Corporate chat

Corporate (Support) chats are separate from user chats.

Starting a corporate conversation

	1.	Open Chat home.

	2.	Switch to Corporate tab (if available).

	3.	Tap New corporate chat (if shown).

	4.	Choose topic or type your message.

	5.	Thread is created.

Opening an existing corporate thread

	1.	Tap the thread from the corporate tab.

	2.	Chat screen opens.

	3.	Send and receive messages as normal.

Content sharing and Style Me Up may or may not be supported in corporate threads.

What each control does

Chat home

Back

	•	Returns to previous screen.

Search

	•	Filters conversations within current tab.

Tabs (if shown)

	•	Chats

	•	Requests

	•	Corporate

Thread row

	•	Shows avatar, name, last message preview, timestamp.

	•	Tap to open conversation.

Pull to refresh

	•	Reloads thread list.

New corporate chat

	•	Starts a support conversation.

Chat screen

Back

	•	Returns to Chat home.

Header

	•	Displays username and avatar.

	•	May open profile when tapped.

Message list

	•	Scrollable conversation history.

	•	Shared content is tappable (opens related screen).

Input field

	•	Type message.

Send

	•	Sends message.

Attach / Share (if shown)

	•	Opens content sharing overlay.

Style Me Up (if shown)

	•	Opens Style Me Up widget.

Voice / Camera (if shown)

	•	Sends voice message or photo/video.

Content sharing overlay

Selectable content

	•	Outfits

	•	Inspos

	•	Items

Tap to share into current thread.

Close

	•	Dismiss without sharing.

Creating a conversation

User chat

A new thread is created when you:

	•	Tap “Message” on a user profile

	•	Or send the first message to a user

The conversation then appears in Chat home.

Corporate chat

	•	Created when you send the first message to support.

	•	Appears under Corporate (or Chats list depending on design).

Editing and deleting

Delete conversation:

	•	Long-press a thread (or open thread menu).

	•	Select Delete or Leave.

	•	Confirm.

Thread is removed from your list.

Edit message

	•	Long-press your message.

	•	Select Edit.

	•	Update text.

	•	Save.

Delete message 

	•	Long-press message.

	•	Select Delete.

	•	Confirm.

Behavior may depend on app version.

Tips and limits

	•	Search applies only to the active tab.

	•	Some features (Style Me Up, sharing) may not be available in all threads.

	•	Corporate chats are for support and brand communication.

	•	Shared outfits and try-ons may open Shop 3D.